Shipping

We endeavour to safely pack and ship your order at our distribution centre as soon as possible.
Your shipping acknowledgement will include a tracking number so you can confirm your package arrival date. The tracking number will populate with shipping information 24 hours after it is issued.

ORDER ADJUSTMENTS & CANCELLATIONS:

To ensure we get your order out to you as fast as possible, once it has been submitted through soulm.in it will be zipping through our distribution centre, and we are unable to add or remove items.
If you need to cancel your order, please contact customer service within the 30 minutes of placing the order and we will try our best to accommodate your request. However, if the order has already entered the packing process in our distribution centre, we can no longer cancel your order.

INCORRECT ADDRESS, REFUSALS, RE-SHIPPING OF ORDERS:

If a shipment is refused or unable to be delivered to the shipping address you have requested, we will charge a re-shipping fee per package if you wish us to re-ship. If you wish to cancel, we will issue a credit for the products, less the shipping charge.

NO POST-PURCHASE PRICE ADJUSTMENTS:

We are unable to credit the difference between the price you paid previously and a lower price during a current promotion.