FAQ's
What products does Soulm offer?
Soulm offers a wide range of products including glassware, dinnerware, and candles. We have an extensive collection of elegant glassware sets, exquisite dinnerware sets, and beautifully crafted candles to enhance your home decor.
Are Soulm's glassware and dinnerware products dishwasher-safe?
Yes, most of our products are dishwasher-safe, however we recommend washing by hand to maintain the clarity and colour of the glass. Kindly go through our product care details while adding the items to you cart. You can conveniently clean and maintain the quality of our products with ease.
Can Soulm's glassware be used in the microwave?
Our glassware is not microwave-safe.
What types of candles does Soulm provide?
Soulm provides a variety of candles, including tapered candles, and specialty candles like pillar candles.
How long do Soulm's candles burn on average?
The burn time of our candles varies depending on the size and type of the candle. On average, our candles have a burn time ranging from 2 to 8 hours, ensuring you can enjoy their beautiful glow for extended periods.
Does Soulm offer scented candles?
No, all our candles are unscented.
Are Soulm's candles made from sustainable materials?
We are committed to sustainability, and our candles are crafted from natural and renewable resources, such as soy wax, beeswax, or vegetable-based wax, ensuring a greener and cleaner burning experience.
Can I purchase replacement pieces for Soulm's glassware or dinnerware sets?
Yes, we offer replacement pieces for our glassware and dinnerware sets. If you need to replace a specific item, please reach out to our customer service team for assistance.
What is Soulm's return policy?
Soulm has a customer-friendly return policy. If you are not satisfied with your purchase, you can return the items within a specified time frame for a refund or exchange. Please refer to our website or contact our customer service for detailed information.
Are Soulm's products handmade?
Yes, many of our products are handmade by skilled artisans who pay attention to every detail, ensuring the highest quality craftsmanship.
How can I contact Soulm's customer service for inquiries or assistance?
You can reach out to our friendly customer service team via email at info@soulm.in or through our website's contact form. We are here to assist you with any questions and concerns.